Frequently asked questions
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Refund / Exchange policy
At NACS all apparel is crafted carefully but in case you receive the wrong order or a damaged product, you can exchange or return it within 3 days of delivery. Please read the full policy here: returns & exchange policy.
We offer cash on delivery only.
Your order should be delivered within 3-5 working days.
Yes, you can track your order by visiting our delivery services (Call Courier) tracking portal.
All products purchased from NACS can be returned within 3 days of purchase IF the product is incorrect or defective. In this case, you will have to pay the courier charges for all the returns to NACS. Once the return has been approved by our team (the items must and be in perfect condition and have their inside labels, tags), you will receive the amount via Bank Transfer or the exchanged product within 7 working days.
The deadline for all returns is 3 working days from the delivery date if the item is in perfect condition with all labels and tags intact. Returns and refunds only apply to faulty or incorrect items.
Shipping is free all across Pakistan.
No, you can place an order as a guest from our website. However, creating an account is recommended as it makes the shopping process easier by saving your address and payment details.
No, we don’t ship internationally but we intend to start international deliveries very soon.